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Shipping:

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We are glad you have chosen Catoctin Rare Coin LLC to supply you with coins for your collections, and we know you are excited to receive your new item(s).  Your item(s) will be shipped within 1-5 business days to the address you have provided.  It is in our best interest, as well as yours, to make sure your item(s) are delivered safely.  It is for this reason that we take certain precautions with each and every package we ship.  We reserve the right to choose which method of shipping we will use, and we will determine this based on size and value of each order.  Most packages will ship using USPS.  For orders over $500 we will always require a signature.  Please be sure to make arrangements in order for these orders to be received.  Please also be sure to double check that you have provided the correct address. We maintain the responsibility for getting your item(s) to you safely up until the package is delivered, picked up and/or signed for.  If an item is marked as delivered, we consider our job to be complete and will no longer be held responsible for the items.  Catoctin Rare Coin LLC only ships items within the United States.

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Returns:

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Your satisfaction is important to us at Catoctin Rare Coin LLC. We are happy to accept returns on all our items. We limit this right to five (5) days from the date on which the customer receives their items. The return policy only applies to customers who notify us directly by email at info@catoctinrarecoin.com or by telephone at (703) 728-5625 during normal business hours within five (5) days from the date on which the customer receives their item.  The customer must keep the item in its original packaging for us to accept the return. Once we are notified of the return, we will give you instructions on how to return the item(s).  Returns will be refunded at the price the customer paid for the item regardless of fluctuations in market value during the time period between purchase of the item and the return being opened by us. Refunds for returns are not processed until after the returned item(s) has been received and verified.

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Shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. Catoctin Rare Coin LLC reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

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It is our goal for all our customers to have a pleasant purchasing experience. In the event that you have questions or concerns, please feel free to reach out to us.  We are always available during business hours to discuss any issues you may have and we will gladly work to accommodate you as best as is possible.  Catoctin Rare Coin LLC does reserve the right to charge a restocking fee of $50 or 10% of the total order price (whichever is greater) on all returned orders.

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Typographical Errors or Pricing – We always intend to provide accurate product and pricing information. However, pricing or typographical errors may occur. Should an item be listed at an incorrect price or with incorrect information due to an error in pricing or product information, Catoctin Rare Coin LLC shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced, we will either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.

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Additional Terms - Additional terms relating to certain products (such as prices, methods of payment, our policies with respect to returns, cancellations and/or exchanges) may be posted on the site on the pages describing the products.

Shipping and Return Policy

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